Lead UX Designer
UK Government - 3
UX redesign of national transport services, improving booking systems and fleet management portals.
Duration:1 Year
Team:6 members
Transport TechPublic Transit UXGDS System
Overview
Designed real-time scheduling widgets and citizen ticketing flows, standardizing interface layouts to align perfectly with public sector accessibility guidelines.
Challenges
- Plotting real-time timetable changes clearly without visual clutter.
- Satisfying diverse accessibility needs, from physical mobility to cognitive barriers.
- Translating multi-modal transfers into a simplified single booking path.
Results & Impact
Increased transit booking success rate by 28% on desktop and mobile platforms.
Designed accessible travel assistance features praised during government audits.
Built comprehensive Figma UI system used across transport departments.