UK government: three public services rebuilt to GDS standards
Lead UX on three government services: a field reporting tool for rural inspectors that works offline, a national transport booking service and a public heritage archive, all built to GDS standards.
Photo: Unsplash
Overview
Three services for UK government departments, each built to GDS standards. For countryside inspectors, we redesigned land-use reporting so it works on a phone with poor signal and keeps each entry until the connection comes back. For a national transport service, we designed real-time timetables and a booking flow that turns a journey with changes into one booking. For a heritage service, we rebuilt the public archive search with readable type and filters that work with a keyboard alone.
Challenges
- Making map and form inputs easy to use on small phone screens with weak signal.
- Showing live timetable changes clearly for people with physical and cognitive access needs.
- Turning centuries of loosely structured archive records into a catalogue people can actually search.
Results and impact
Offline form patterns that keep field reports safe until the signal returns.
One booking path for journeys with changes, with accessible travel assistance built in.
A Figma design system shared across the transport service teams.
Archive search that works on a phone and with a keyboard alone.