Senior UX & Accessibility Consultant
International Public Sector Organisation
User-centred and accessibility-focused improvements to an internal case management system.
Duration:1 Year
Team:3 members
GovTechCase ManagementComplex Systems
Overview
Re-architected case recording layouts for global human rights inspectors, making complex entry fields accessible under stressful environments and varied device access scenarios.
Challenges
- Designing for extreme network latency and offline caching systems.
- Handling massive multi-lingual content variations without broken layout grids.
- Conducting usability tests with global remote inspectorial groups.
Results & Impact
Designed and validated 35 critical case-creation steps.
Built to GDS standards, with accessibility tested across the core services.
Successfully simplified legal evidence logging, decreasing filing mistakes.