Senior UX Designer
UK Government - 1
Discovery and redesign of a funding services platform supporting internal teams responsible for grant distribution and auditing across departments.
Duration:1.2 Years
Team:5 members
GovTechGDS StandardsGrant DistributionUser ResearchWCAG 2.1 AA
Overview
Conducted exhaustive user discovery to understand funding application bottlenecks, leading to the redesign of the government's internal funding distribution portal following strict GDS patterns.
Challenges
- Satisfying highly divergent auditing requirements from separate ministerial offices.
- Adhering to strict GDS layout constraints while handling extremely complex financial forms.
- Engaging remote department officers in research discovery phases.
Results & Impact
Successfully passed formal GDS Service Assessments at first trial.
Redesigned the primary grant audit funnel, slashing processing times by 30%.
Created an interactive mockup system enabling rapid user feedback loops.