Lead UX Designer
UK National Transport Operator
Discovery and service design for an internal catering management system supporting logistics planning.
Duration:1.5 Years
Team:6 members
Logistics UXService BlueprintingCatering SystemsGovTechUser Research
Overview
Led the user discovery and end-to-end service design for a complex internal catering management portal supporting thousands of train crew members. Formulated service blueprints mapping physical logistics alongside automated software notification triggers to optimize stock allocation.
Challenges
- Mapping intricate physical workflows and depot boundaries in detail.
- Simplifying massive inventory tables into intuitive tablet grid systems.
- Overcoming strong resistance from employees accustomed to paper processes.
Results & Impact
Successfully delivered 3 end-to-end service blueprints.
Cut food wastage during transit by an average of 18% with dynamic catering trackers.
Conducted 50+ face-to-face user discovery interviews on operational lines.